vet-n-pet DIRECT logo
vet-n-pet DIRECT logo

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General

Where are we located?

Warehouse Address: 10-12 Paul Court, JIMBOOMBA, Q 4280, AUSTRALIA.

Price Matching

Requests for a price match are treated on a case by case basis. If you would like us to try and match a competitors price for a product that you would prefer to purchase from us please let us know:. The competitor must be located in Australia and the

Can I pick up my order?

We offer local pick up of orders from our Jimboomba warehouse. Please place your order online and select the Pickup option during checkout. We will send you an email notifying you when your order is ready for collection once it has been picked and pa

I have a question about my pet

We have a knowledge base loaded with commonly asked questions and answers about all kinds of pets and pet questions. Please visit our Help Centre here: https://help.vetnpetdirect.com.au. If you still need help please contact us via Live Chat or our C

Can I buy more than what you have available?

If you wish to purchase more of an item than we currently have available on our website, please get in touch with our Customer Service Team. They will be able to advise you if we are able to access more stock (in which case they can place an order fo

How to place an order

Buying something from vet-n-pet DIRECT is simple. Please use the menus or search funtion at the top of our shopping pages to locate the product/s you are after. When you find an item you are interested in, click on that item which will take you to th

Australian Shipping

Free Shipping is available to most major metro areas within Australia for orders over $99 but weight limits apply which vary by area. For orders that don’t qualify for free shipping, the cost of shipping will depend on the weight of your order and yo

International Shipping

For a quick way to see what it will cost to ship your order, simply add the item/s you are interested to your shopping cart. Then click on View Cart and you will see at the bottom of the cart page a handy shipping estimator which provides the shippin

How to return an item

Wrong size? Ordered incorrectly? Item defective? Something else not right?. We know. Returning an item can be a  pain in the you know what! To try and make the process as hassle free as possible, we offer a money back guarantee on the items we sell p

Can I get a Tax Invoice?

If you'd like to receive a Tax Invoice for your order, please check the order confirmation email you have received. In there you will see a link that will allow you to download a pdf Tax Invoice. If you have any trouble locating it please get in touc

Off Label Use of Vet Products

Can I use product 'xyz' on my dog/cat/goat/sheep/cow/alpaca etc?. “Off Label” use is when a product is used in a way that is not directed on the label or on a species that is not listed on the label or for a purpose that is not stated on the label. “