Leave us a message and we will reply via email.

Monday to Friday 8am-4pm AEST. If our team is unavailable you can leave a voice message and we will call you back.

Back to Shop

Pet Questions

Account

vet-n-pet DIRECT

Track and manage your orders. Ask a question. Get in touch with our customer service team.

Contact Us | vet-n-pet DIRECT

Where are we located?

Price Matching

Can I pick up my order?

I have a question about my pet

Can I buy more than what you have available?

How to place an order

Australian Shipping

International Shipping

How to return an item

Can I get a Tax Invoice?

Off Label Use of Vet Products

Business Registration Details (ABN and ACN)

How can I be notified when an item is back in stock?

Do you use AI in your Customer Service team?

Do you have a discount code?

What is your phone number?

Warehouse Closure Thursday 17th July 2025

Supply of Meals for Mutts Range

Personalized Labels with Select EzyDog Products

Available Shipping Methods

Free & Discounted Shipping Thresholds for Queensland

Free & Discounted Shipping Thresholds for NSW & Victoria

Shipping to the United States

Paying With PayPal

Shipping to Canada - Service Currently Suspended

Public Holidays and Warehouse Closures

How to update your vet-n-pet DIRECT Account details

Current Bonus Offer Promotion for Virbac Equine Range

Free Halloween Creepy Cookie Promotion

General | Shopping With Us

How can I change my Auto-Ship Order?

Why has the price of an item in my Auto-ship order changed?

Is there a membership fee?

How can I set up a repeat order?

Auto-Ship Orders

Can I give NexGard and an Allwormer Tablet to my dog at the same time?

MyPet Podcast: Feeding Bones to Pets

How does Sentinel kill fleas?

Tips for Effective Flea Control

10 Common Questions About Arthritis In Dogs (Video)

4CYTE Canine Joint Treatment for Dogs

All In One Heartworm and Intestinal Wormer

Anal Gland Problems in Dogs (Video)

Allergies in Dogs and Cats

About the Black Dog Wear Give Me Space Vest (Video)

About the Black Dog Wear Haltermate (Video)

About the Black Dog Wear Snub Lead (Video)

About the Black Dog Wear Smart Lead (Video)

About the Black Dog Wear Training Collar (Video)

About the Black Dog Wear Standard Collar (Video)

About the Black Dog Wear Training Halter (Video)

About the Passwell Cosy Heat Pad (Video)

About the SnuggleSafe Microwave Heat Pad (Video)

Adding a New Dog to a Household with an Existing Dog

All For Paws Dig It! Snuffle Mats (Video)

Anal Glands

Are there rules or etiquette I should follow at the dog park?

Are sticks bad for dogs? (Video)

Arthritis and Your Pet

Arthritis vs Degenerative Joint Disease in Dogs (Video)

Autumn Pet Care

Back to School! – Wait, for Pets too?

Barking Dogs – The Problems with Anti-Barking Collars

How often should I bathe my dog?

Big Dog Probiotics for Dogs and Cats (Video)

How to Take You Dog's or Cat's Temperature

Constipation in Dogs

Diarrhoea in Dogs

Dogs

Rotational Worming by Value Plus

7 Tips for Winter Horse Care

Anhidrosis

Are joint supplements only for horses that are sore or old?

Are Worms in Horses Bad for their Health?

At what age do foals need to be wormed?

How to Take Your Horse's Temperature

Cavalor Gastro Aid

Livestock injections and what size needle should I choose?

Horses

Air Sac Mites

What size crop needle should I use to feed my bird?

How do I use a crop needle to feed my bird?

Birds

Algae In Fish Tank

API Guide to Diagnosing and Treating Sick Fish

Fish

All About Brumation - Hibernating Pets

Reptiles

Arthritis in Cats; Common questions answered (Video)

Cats

All articles

Categories