Do you use AI in your Customer Service team?Updated 7 hours ago

A Note about AI From the Team at vet-n-pet DIRECT

At vet-n-pet DIRECT, we’re proud to have a customer service team made up of real people who genuinely care about pets. Many of them you’ll know by name, and most have been with us for years. They’re still here, and they’re not going anywhere.

To help us provide fast and helpful service, especially during busy times or after hours, we’ve introduced AI technology to assist with answering some of the more frequently asked questions. This means you can get fast answers to common questions, while our team stays available for anything more detailed or personal.

But don’t worry - our experienced, pet-loving team is still very much involved. They’re keeping a close eye on everything the AI does to make sure the information you receive is accurate, relevant, and helpful. And if you'd prefer to speak with a real person at any time, just let us know. One of our team members will be happy to help.

Big question or small, we’re here to give you the same compassionate, knowledgeable service you’ve come to expect from us over the past 20 years. Because we care about you and your pets just as much as you do.